HOW IT WORKS
The requirements to participate are simple: have a telephone you answer and an email that you check. Each participant must pre-register here on the "GET STARTED" page -- a simple contact form where those details are shared. This is followed by a short phone call to discuss needs, expectations and the process. Upon mutual agreement that this service works for their needs we create an account and email the participant with their new shipping address and any special instructions. We do not accept ad hoc shipping. The warehouse address is provided ONLY to registered participants.
Our hallmark has always been predictability and transparency -- and that includes pricing. Freight forwarding has changed however. Now the actual pricing itself is an extraordinarily complicated, multi-faceted calculation that is nearly impossible to explain, so instead we have included a CALCULATOR page and we calculate it for you. You enter the dimensions, weight and the invoice value, select a value category and voila, a price. We even provide you with the ability to email the quote to yourself for your records. All of that said we cannot be any more transparent or predictable than Aduanas or Hacienda who makes the final calls on your taxes. So, in the interest of predictability and convenience we have developed 3 basic "value categories" into which we have parsed all of the many thousands of International Harmonized Codes, each having its own tax rate. We believe the value our customers gain in predictability and convenience far outweighs any costs for the loss in granularity. Prices and methodology are always subject to review and modification. Any significant changes will be announced here.
Additional charges aside from those displayed in the calculator may include:
- permits -- some individual items require special permits. This is a service under development. At present anything that might fall into this category are included on the DO NOT SHIP list.
- optional insurance -- There is a link in each package confirmation email to purchase additional loss/damage insurance. The cost is $2 for each additional $50 in coverage, up to a maximum insured value of $450. Anything above that would be by quote only.
- delivery & special handling -- by quote only
We receive your cargo at our warehouse in Florida by way of common carrier (e.g. UPS, mail, freight, etc.) or as drop-offs (e.g. you, a friend, local vendor). At the warehouse each discreet piece of cargo, referred to as a "package", is inspected, measured & weighed and assigned a warehouse receiving number. A "package" can be loose piece of cargo (e.g. bicycle), a pallet of goods, an individual box or an envelope. We forward what we receive.
When the receiving process is complete the package is staged for shipment. Each package is individually acknowledged by email within 2 business days of receipt. YOUR PACKAGE IS YOUR RESPONSIBILITY UNTIL WE CONFIRM RECEIPT. This cannot be stressed enough. You are the only one that knows what you shipped so you need to be sure you receive a confirmation email for every package. We are responsible only for what we receive and the confirmation email is your proof that we have it.
RECEIPTS & INVENTORIES
Costa Rica Aduanas requires that we document every item and its value. This is submitted electronically before the package arrives in CR. A "valid receipt" is required for all new items. If you pack the box yourself a detailed inventory is required, wherein every item is listed with a declared value (and a receipt if new). Each package confirmation email contains a link, unique to that specific package, for you to submit your documentation to us electronically. All of this is discussed in more detail on the RECEIPTS & INVENTORIES page. Step-by-step instructions are also provided. THERE ARE NO EXCEPTIONS. PACKAGES CANNOT LEAVE UNTIL WE HAVE THE REQUIRED DOCUMENTATION.
BILLING & PAYMENT
We are developing a new billing system. Watch here for new payment and billing announcements. In the mean time you will be billed by email prior to pickup. Payment options will be listed in that email. We do not at this time accept credit card payments.
PACKAGE PICKUP / DELIVERY
As we expand into new areas we will be offering a broader array of delivery options. In the meantime we will continue to operate out of our Uvita warehouse. We will make sure our customers can retrieve their packages when it is convenient to them. Those for whom Uvita is not convenient we will cared for on a one-by-one basis as meets their needs. Let us know what your needs are.
Our Location:this is the building, the sign is coming later.
In Uvita, on the Costanera, 1.25 km South of Firestone(or 800 meters North of Ferriteria Colono, La Jungla)